Customer Service

We recently had an unusual couple of phone calls from a customer ordering a hook gage. My brother, Josh, talked to this customer the first time, and he asked for the names of employees who worked to find out who he had previously spoken to. Then he said, "You can run, but you can't hide," to which Josh laughed at awkwardly in the hopes that the customer was making some sort of joke. However,  Josh's awkward laugh was received with complete silence from the man. Josh promised him to have the hook gage shipped out to him on Monday, and Josh told me to remember to tell Brandon about it. Monday comes and goes, and I completely forget to tell Brandon about the hook gage. So a few days later, the same customer calls back complaining that his order hasn't been shipped yet. Brandon and Josh explain that it was a certain employee's responsibility (me) to remember to have his product shipped on Monday and told him that I had forgotten to do so. The man replies with, "You know what you should do to that employee? You should string him up by his hands, and whip him with a wet pool noodle." So now Josh and I are convinced that any day now that man is going to come into the office and murder us all.